SOLUTIONS
Telephony
CTI Software Development
Omnichannel Routing
We integrate software for interactive voice response (IVR), automated call distributor (ACD), and omnichannel routing and interaction management into our systems.
Analytics
With interaction analysis, customer reporting, and performance management capabilities, we use advanced analytics tools to transform insights into success-driven results.
Automation & Artificial Intelligence (AI)
We use cutting-edge, user-friendly AI-powered technology to automate business operations and hasten customer issue resolutions for better business outcomes.
Telephony Data Integration
In order to improve web server data retrieval, we specialize in telephony architecture for voice, video, and integrated data (AVVID). We do this by using cloud PBX software from third-party vendors.
Telephony Message Software Development
The platforms for short message service centers (SMSC) and multimedia messaging service centers (MMSC), as well as other messaging protocols, are among the telephony message software that we create.
VoIP Server Software Development
VoIP server software, including VoIP applications, contact & call center systems, and web & video conferencing platforms, is created by our specialists.
Speech Analytics Software Development
To automate interaction analysis, obtain important business intelligence, and enhance operational performance, we incorporate speech analytics software into current systems.
Custom CTI Software Solutions
Automated Screen Pop
We use automated screen pop capabilities that enable call center agents to instantly see through caller information on their computer screens.
Predictive Dialer Systems
In order to support multichannel campaigns, we integrate predictive dialer systems to allow contact centers to send automated messaging and scheduled recalls.
Automatic Call Distribution (ACD)
To simplify communication, we create computer-supported telecommunications applications (CSTA) built with cutting-edge ACD systems.
CTI Software Solutions For Call Management Workflow Optimization
IMS Software Solutions
To supply multimedia communication services, such as VoIP, video, text messaging, and much more, we create IP multimedia subsystems (IMS) software solutions.
IVR Software Solutions
We create software for the telecoms industry that processes incoming calls without the need for an operator utilizing interactive voice response (IVR) technology.
CTI Application Solutions
We create CTI programs with capabilities like speech recognition, call processing, fax management, softphones, and voice-to-email.
BYOD & MDM Software Solutions
To enhance the benefits of media collaboration, we design bring-your-own-device (BYOD), mobile device management (MDM), and unified network management tools.
